Privacy Policy
Last updated: 20 August 2026
JM Joinery Hereford Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and safeguard your information.
1. Information We Collect
We may collect and process the following information:
- Your name, email address, telephone number and address when you submit an enquiry or request a quotation.
- Project details you provide, such as property information, specifications, photographs, drawings and measurements.
- Technical data such as your IP address, browser type and pages visited through cookies or analytics.
2. How We Use Your Information
We use your information to:
- Respond to enquiries and provide quotations.
- Carry out contracts for the supply and installation of goods and services.
- Maintain internal records and accounts.
- Improve our website and services.
- Comply with legal obligations.
We will not sell or rent your personal data to third parties.
3. Legal Basis for Processing
We process personal data on the following bases:
- Contractual necessity — to provide quotations and fulfil contracts.
- Legitimate interests — to manage our business operations and improve our services.
- Consent — where required, such as for marketing emails.
- Legal obligation — to meet tax, accounting and regulatory requirements.
4. Sharing Your Information
We may share relevant information with:
- Subcontractors, suppliers or delivery companies involved in your project.
- Professional service providers such as accountants and IT support.
- Legal or regulatory authorities where required.
Third parties handling personal data are required to keep it secure and use it only for the relevant purpose.
5. Data Retention
We keep personal data only for as long as necessary to fulfil the purposes described in this policy and to meet legal, accounting or reporting obligations.
Typically, enquiry and project data may be kept for up to six years after completion of a project.
6. Your Rights
Under UK data protection law, including the UK GDPR and Data Protection Act 2018, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data where legally possible.
- Restrict or object to processing.
- Request data portability.
- Withdraw consent where consent is the basis for processing.
To exercise your rights, email info@jmjoinery.co.uk.
7. Cookies
Our website may use cookies to improve your experience and understand site performance. You can control or delete cookies through your browser settings. Any future cookie controls or consent tools should be used where displayed.
8. Security
We take appropriate technical and organisational measures to help protect personal data against loss, misuse, unauthorised access, alteration or disclosure.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised last-updated date.
10. Contact Us
If you have questions about this Privacy Policy or how JM Joinery handles personal data, contact:
JM Joinery Hereford Ltd
Unit 3 Knockerhill Farm
Callow, Herefordshire
HR2 8BP
Telephone: 01432 357357
Mobile: 07811 778402
Email: info@jmjoinery.co.uk